Customer Experience, Digital Experience & Customer Service News ...
WEBFor over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
WEBAug 28, 2024 — The Gist. What is a Content Management System? A deep dive into the definition of the content management system. Modern CMS features. Top CMS features include user-friendliness, responsive design ...
What Is Customer Experience (CX)? And Why It Matters
WEBJan 31, 2024 — Customer experience management (CXM) is a strategic approach that focuses on creating customer experience that exceeds expectations. It involves optimizing each interaction between a customer and ...
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
WEBNov 17, 2023 — The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from Amazon's unparalleled success, it refers to the ...
Top 8 Customer Experience Courses and Certifications
WEBJun 10, 2024 — Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
Generative AI Timeline: 9 Decades of Notable Milestones
WEBJun 28, 2023 — Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of problems. Generative AI is already ...
A Look at 19 Enterprise Digital Asset Management Solutions
WEBJan 30, 2024 — In this article, we take a look at 19 enterprise DAM solutions included in Gartner's Peer Insights. 1. Acquia DAM. Acquia acquired Widen in 2021 and the Widen Collective now goes by Acquia DAM ...
The Untold Story of AI's 'Chatty' Evolution - CMSWire.com
WEBSep 1, 2023 — Historical context. ELIZA, released in 1966, pioneered chatbot technology, using pattern-matching to simulate conversation and paving the way for future natural language systems. Evolutionary path ...
5 Signs Your Organization Is Too Siloed - CMSWire.com
WEBJan 29, 2018 — 1. Broken Customer Experiences. “The most obvious sign of siloed teams, and what ultimately makes them extremely undesirable, is a broken customer experience,” Harris explains. One example he ...
What Is Net Promoter Score (NPS)? - CMSWire.com
WEBMar 4, 2024 — Importance of measurement. Net Promoter Score (NPS) is a critical metric for gauging customer loyalty and satisfaction. NPS calculation. Companies can calculate NPS by looking at the percentage of ...